Data Privacy Policy for WeNeedARoom

Introduction
This Data Privacy Agreement outlines how Easy Room Services (operating the platform We Need a Room) collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using our platform, you agree to the collection and use of your information in accordance with this agreement.

1. Data Controller

The data controller responsible for your personal data is:
Easy Room Services

• Email: support@weneedaroom.com
• Phone: 0171 2890291

2. Information We Collect

We collect and process the following types of personal data:

• Account Information: Name, email address, phone number, and profile details.
• Listing Details (for hosts): Property address, description, and images.
• Booking Information (for tenants): Booking history, preferences, and communication details.
• Payment Information: Transaction details (e.g., fees paid to the platform), excluding sensitive credit card data, which is processed securely through third-party payment gateways.
• Usage Data: IP address, browser type, operating system, and interaction data (e.g., search history, clicks).

3. How We Use Your Data

Your data is used to:

• Facilitate account registration and platform access.
• Manage listings, bookings, and communication between users.
• Process payments and ensure secure transactions.
• Provide customer support and resolve disputes.
• Improve platform functionality and user experience.
• Send important notifications, such as updates to Terms and Conditions or Privacy Policies.

4. Legal Basis for Processing Data

We process personal data under the following legal grounds:

• Consent: When you voluntarily provide data (e.g., during registration).
• Contractual Necessity: To facilitate services like booking accommodations or listing properties.
• Legitimate Interests: For security, fraud prevention, and improving our platform.
• Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing

We only share your data with third parties when necessary, including:

• Payment Processors: To handle transactions securely.
• Service Providers: For hosting, analytics, and communication tools.
• Law Enforcement: When required by law or to protect our users and platform.
• Other Users: Limited information (e.g., name, messages) is shared between hosts and tenants for booking purposes.

6. Data Retention

We retain your personal data as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Inactive accounts may have their data archived or deleted after [Insert Retention Period].

7. Data Security

We implement robust security measures to protect your data, including:

• Encryption: All sensitive data is encrypted during storage and transmission.
• Access Controls: Restricted access to personal data for authorized personnel only.
• Monitoring: Regular audits and monitoring to detect and prevent security breaches.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request the deletion of your data (“Right to be Forgotten”).
• Restriction: Limit processing of your data under certain conditions.
• Data Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to data processing based on legitimate interests.
• Withdraw Consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at support@easyroomservices.com

9. Cookies and Tracking

Our platform uses cookies to:

• Enhance user experience.
• Analyze website performance.
• Provide personalized recommendations.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

11. Updates to This Privacy Agreement

We may update this agreement periodically to reflect changes in our practices or applicable laws.

Users will be notified of significant changes through the platform or email.

12. Contact Us

For questions or concerns about this agreement or your data privacy, please contact:

• Email: support@easyroomservices.com
• Phone: +49 174 9085069