Terms and Conditions

1. Introduction

Welcome to Easy Room Services. By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our services, whether you are a guest or a host.

2. Definitions

• “Platform”: Refers to the Easy Room Services website and any associated services.
• “Guest”: Refers to the person booking accommodation through our platform.
• “Host”: Refers to the person offering accommodation through our platform.
• “Accommodation”: Refers to the room, apartment, or property listed by the host for short-term or long-term stays.

3. Eligibility

• To use our platform, you must be at least 18 years old and capable of entering into legally binding contracts.

4. Host Obligations

• Accurate Listings: Hosts must provide accurate and complete information about their accommodation, including photos, amenities, and availability.
• Maintenance and Cleanliness: Hosts are responsible for ensuring that the accommodation is clean, well-maintained, and meets the standards described in the listing.
• Guest Interaction: Hosts must be responsive to guest inquiries and provide clear check-in and check-out instructions.

5. Guest Obligations

• Accurate Information: Guests must provide accurate and complete information during the booking process.
• Respect for Property: Guests must respect the host’s property and follow any house rules provided by the host.
• Payment: Guests are required to pay all fees and charges associated with their booking.

6. Booking Process

• Confirmation: Bookings are confirmed when the guest receives a booking confirmation email from Easy Room Services.
• Payment:
  • Full payment is required at the time of booking unless otherwise specified.
  • Payment methods include credit/debit cards and other secure payment options.
• Cancellation Policy:
  • Cancellations are subject to the cancellation policy specified in the listing.
  • Guests should review this policy carefully before booking.

7. Fees and Charges

• Service Fee: Easy Room Services may charge a service fee to both guests and hosts for using the platform. This fee will be disclosed during the booking process.
• Additional Charges:
  • Hosts may charge additional fees for services such as cleaning, extra guests, or late check-out.
  • These charges must be clearly stated in the listing.

8. Cancellations and Refunds

• Guest Cancellations: If a guest cancels a booking, refunds will be issued according to the cancellation policy of the listing.
• Host Cancellations:
  • If a host cancels a booking, the guest will receive a full refund.
  • The host may be subject to penalties.

9. Insurance

• Hosts are encouraged to have appropriate insurance coverage for their property.
• Easy Room Services does not provide insurance for hosts or guests.

10. Liability

• Platform Liability: Easy Room Services acts as an intermediary between hosts and guests. We are not responsible for the actions or omissions of hosts or guests.
• Limitation of Liability: Easy Room Services is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform.

11. Dispute Resolution

• In the event of a dispute between a host and a guest, both parties are encouraged to resolve the issue amicably.
• Easy Room Services may assist in mediating disputes but is not obligated to do so.

12. Termination

• Easy Room Services reserves the right to terminate or suspend access to the platform for any user who violates these Terms and Conditions.

13. Privacy Policy

• By using our platform, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

14. Modifications

• Easy Room Services reserves the right to modify these Terms and Conditions at any time.
• Users will be notified of any significant changes, and continued use of the platform constitutes acceptance of the revised terms.

15. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State].
• Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in [Your City/Region].

16. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: [email protected]
📞 Phone: +49 174 9085069