Terms and Conditions

1. Introduction

Welcome to Easy Room Services. By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our services, whether you are a Guest or a Host.

2. Definitions

• “Platform”: Refers to the Easy Room Services website and any associated services.

• “Guest”: A person booking accommodation through our platform.

• “Host”: A person offering accommodation through our platform.

• “Accommodation”: The room, apartment, or property listed by the host for short-term or long-term stays.

3. Eligibility

To use our platform, you must be at least 18 years old and capable of entering into legally binding contracts.

4. Host Obligations

• Accurate Listings: Hosts must provide accurate and complete information about their accommodation, including photos, amenities, and availability.

• Maintenance and Cleanliness: Hosts are responsible for ensuring the accommodation is clean, well-maintained, and matches the listing description.

• Guest Interaction: Hosts must respond promptly to guest inquiries and provide clear check-in and check-out instructions.

5. Guest Obligations

• Accurate Information: Guests must provide truthful and complete information during the booking process.

• Respect for Property: Guests must respect the host’s property and follow all house rules provided.

• Payment: Guests are responsible for paying all applicable fees and charges related to their booking.

6. Booking Process

• Confirmation: A booking is confirmed when the guest receives a confirmation email from Easy Room Services.

• Payment: Full payment is due at the time of booking unless otherwise specified. Accepted methods include credit/debit cards and other secure options.

• Cancellation Policy: Cancellations are governed by the cancellation policy specified in each listing. Guests are encouraged to review this policy before booking.

7. Fees and Charges

• Service Fee: Easy Room Services may charge a service fee to both guests and hosts. This fee will be clearly disclosed during the booking process.

• Additional Charges: Hosts may charge for extras such as cleaning, additional guests, or late check-outs. These charges must be clearly listed in the accommodation details.

8. Cancellations and Refunds

• Guest Cancellations: Refunds are processed based on the cancellation policy of the specific listing.

• Host Cancellations: If a host cancels, the guest will receive a full refund. Hosts may face penalties for cancellations.

9. Insurance

Hosts are strongly encouraged to obtain appropriate insurance coverage for their property. Easy Room Services does not provide insurance for either hosts or guests.

10. Liability

• Platform Liability: Easy Room Services acts only as an intermediary and is not responsible for the conduct of hosts or guests.

• Limitation of Liability: Easy Room Services is not liable for any direct, indirect, incidental, or consequential damages resulting from platform use.

11. Dispute Resolution

In case of a dispute between host and guest, both parties should attempt to resolve the issue amicably. Easy Room Services may assist in mediation but is not obligated to intervene or provide a resolution.

12. Termination

Easy Room Services reserves the right to suspend or terminate user access to the platform at its sole discretion, especially in cases of violation of these Terms and Conditions.

13. Privacy Policy

By using our platform, you agree to our Privacy Policy, which outlines how your personal data is collected, used, and protected.

14. Modifications

We reserve the right to modify these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the platform signifies acceptance of the updated terms.

16. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: support@weneedaroom.com
📞 Phone: 0171 2890291
🏠 Address: Togostr 17a, 81827 München